Our comprehensive curriculum includes:
Week 1: Introduction & Platform Basics
- Understand ServiceNow’s role in ITSM
- Master the user interface, roles, permissions, lists, filters, forms
- Get introduced to Service Catalog and navigation essentials
Week 2: Admin Essentials I
- Manage users, groups, and roles
- Customize tables and fields
- Work with the schema map, notifications, and import sets
Week 3: Admin Essentials II
- Learn business rules, UI/data policies, and client scripting
- Automate with scheduled jobs, events, and update sets
Week 4: ITSM Applications
- Dive deep into Incident, Problem, Change, Request, and Knowledge Management
- Understand CMDB, SLAs, and MID Server basics
Week 5: Developer Basics
- Develop using Glide APIs, script includes, and ACLs
- Start building your own custom applications
Week 6: Workflows & Flow Designer
- Design automation with workflows, flow designer, and orchestration
- Master triggers, reusable actions, and visual logic
Week 7: Service Portal & Integration
- Build user-friendly interfaces with Service Portal and Widgets
- Learn REST/SOAP API integrations, inbound/outbound calls, and data handling
Week 8: Capstone Project & Interview Preparation
Get interview-ready with resume building, mock interviews, and certification tips
Work on a real-world ServiceNow mini project
Advanced Certification in
Servicenow
Preparatory Session
Subjects: ITSM Fundamentals, Cloud Basics, ServiceNow Navigation, Incident & Request Handling
Key Topics:
ServiceNow Platform Configuration, Workflow Automation, CMDB, ITSM Modules, Integration & Scripting
BE, B.Tech, ME, M.Tech, B.Sc, M.Sc, BCA, MCA, BBA, MBA, B.Com, BA, Diploma etc.
Laptop/Desktop is mandatory to apply for the program.
